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FAQ
Gaming Questions
What games does The Online Casino offer?
What happens if I am suddenly disconnected from your casino?
I got a System Message saying "Game Mode Error". Why is that?
I've placed my bet and I'm not happy with it. How can I
modify it?
I ran out of Fun Money. How can I get more?
Where can I find complete detailed instructions on the
various games?
Technical Questions
What do I have to do in order to play in The Online Casino?
How long is the download process?
What are the minimum system requirements for running the casino
software?
Money Questions
How do I make a deposit into my account?
How long does it take to process my deposit?
How do I cash out my winnings?
How long does it take to receive my winnings?
How safe is it to use my credit/debit card online, and how do I make a
deposit using my credit/debit card?
I submitted a deposit but my balance has not changed. What should
I do?
The Online Casino offers many games - many of which are detailed on our game rules page. We are constantly developing new games and our software automatically checks for new updates.
Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse.
In every game there is an internal Timer that will expire if no action takes place. This is a security feature which protects your game.
All of the games have a "Clear Bets" button that will remove any chips you have placed.
You can restore your fun money balance to $1000 simply by clicking on the Cashier icon on the software download.
Press on the Help button in any game to learn how to play it. This will give you detailed instructions and explanations for the game you're currently playing.
In order to play in The Online Casino you must first download and run our
software. You can easily do this by following our step-by-step Quick Start,
which describes in detail how to install the casino software. You can also click
on the 'Download Software' button on our main page to download the casino
software.
The casino software takes approximately 15
minutes to download using a standard dial-up modem. Using ISDN or DSL this takes
considerably less time. Having the software downloaded to your computer gives
you a much more stable and exciting gameplay. The graphics are beautifully
rendered and are intended to create the atmosphere of a real casino and give you
a sense of actually being in the casino. Also, since the graphics and games
modules are already installed on your computer, only small packets of data are
transferred between your computer and our servers. For more information on
downloading the casino software refer to our Quick Start.
Our casino software's minimum requirements are: Pentium 133Mhz, 8 MB of hard
disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP or NT operating
systems. For the most enjoyable gaming experience set your screen resolution to
1024X768 or higher and set the screen colors to High Color (16 bit) or more.
In order to make a deposit, first register as a User by clicking on
'Create User'
in the Casino Software, and open an account. You can refer to our Quick Start
section for detailed instructions on downloading and installing our casino
software.
Once you have a Username and Password you are ready to deposit
money into your account and increase your balance.
Once you are in the "Lobby" press on "Cashier" in the left corner of the screen.
Select your preferred deposit
method.
In The Online Casino we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit/debit card information and performing money transfer actions are as safe as performing them from your local bank branch.
Deposits made using credit/debit cards, Neteller, and Prepaid ATM are usually added to
your balance straight away.
Wire Transfer deposits usually take 2-3 business days to arrive at our bank. Your account will be credited upon our bank's receipt of the transfer.
If, for any reason, your request has not been approved after the time periods specified above, please contact us at: [email protected]
In order to cash out money from your account you must first log on to your
account using your Username and Password. You can withdraw money by following
these steps:
- Start the The Online Casino program.
- Enter your Username and Password in the "Play for Real" login screen.
- Once you're in the Lobby press on the "Cashier" in the left corner of the
screen. Then select "Withdraw".
Select your preferred withdrawal method. - Enter your desired sum, fill out the required information and click on the "SUBMIT" button.
The sum will be sent to you via your choice of Check, Wire Transfer
or Neteller.
If you choose Wire Transfer, please make sure you have your bank details ready so that you can quickly fill them in their corresponding fields.
All withdrawal requests are processed in two (2) to five (5) business days from their request date.
The minimum amount for a Wire Transfer Cash withdrawal is $100, and $50 for a check withdrawal. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal. We request that you allow 3-4 weeks for the delivery of your check to the address submitted by you during registration. If your address has changed, please notify us immediately.
A WIRE TRANSFER is an electronic transfer of funds from our Bank Account to yours. It usually takes up to five (5) business days for the funds to settle in your bank account after your withdrawal request has been processed. We charge $35 for Wire Transfers. If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.
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Neteller - If you have deposited funds to your account using only the Neteller method, then your withdrawals can be credited back directly to your Neteller account. Withdrawing through Neteller is free, simple and fast.
For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.
Please make sure that all the information you submitted is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.
The Online Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: [email protected]. We guarantee a prompt reply to any of your questions.
Withdrawal requests are processed within 5 business days. You will be notified by email when your withdrawal
request is approved. You will be notified by email if your withdrawal
request has been rejected.
Check requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer requests usually take no more than 5 business days until the sum you requested is in your bank account. Neteller requests that have been approved take no more than a few hours.
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: [email protected]
The Online Casino's secure online credit/debit card system is fast, user friendly, and
completely secure. For maximum security, all communications between your
computer and the casino server are encrypted using SSL technology (Secure Socket
Layer), which is the most widely accepted way of protecting data on the
Internet. SSL encryption is used by banks and other institutions with the
highest need for secure data transmissions. In order to make a deposit you must
first register your Username and Password. For a detailed explanation select
Quick Start.
Deposits made using credit/debit cards, Neteller, and PrePaid ATM are usually
added to your balance within seconds. If your deposit was rejected you
will receive a corresponding message in your browser. If you are
experiencing further problems or if you are not receiving an error message
please contact our support staff at:
[email protected]